As part of the IT Air Transport Industrial Registry report, SITA's survey shows that over 70% of airports and airlines are planning large programs or research and development initiatives on biometric identity management.
This includes Finnair, JetBlue and KLM, which were among the first supporters of the technology, to face face-to-face tests for check-in or boarding last year. Miami International has also introduced several airport technologies, offering a face recognition passport scanning system for international arrivals.
According to SITA, self-service check-in kiosks are available in 41% of airports, and 74% are planning to implement technology by 2022.
While the use of self-boarding gates that match the biometric information of travel documents is available in 59% of the airports, 63% of the airlines hope to use this technology.
Challenges to implement technology include integration, lack of technological standards, and government and legal requirements.
SITA, a report on biometrics in biometric identity management earlier this year, stressed the need for cross-sectoral and state cooperation.
The report also discussed the possibility that companies such as Amazon and Google can play a role in emerging standards.
The aeronautical industry is also interested in reducing the number of identity checks carried out by passengers for more than one third of airlines, as well as the potential for blockchaining in identity management.
2018 information technologies reports that 3.67% of airlines and 5.69% of airports expects to allocate shares from technology.
84% of carriers with additional technology will invest in artificial intelligence or R & D programs by 2021 compared to 52% in 2017. Airports will also invest in artificial intelligence, compared to 34% last year, while 61% will undertake a major program or R & D planning within three years.
Even though the use cases are different, airlines use artificial intelligence, chat robots and virtual agents, while airports use technology for prediction analysis.
While other investment priorities highlighted in the report reveal the cyber security point for both airlines and airports, airports also want to improve self-service technology, while airlines aim to increase their mobile services.