Finnair developed a chatbot named Finn with help of Caravelo, the solution company for the airline industry.
Finn can do various things including selling flights, answering frequently asked questions ( if it cannot answer a question then customer service will be handle it) calculating how much baggage can be taken and redirect customers to the Manage My Booking page if needed.
The firms first artificially intelligent chatbot is available via Facebook.
For now it is available in English but Finnish and Chinese will be available by the end of this year.
Rogier van Enk, vice president, distribution, Finnair said: “Exploiting artificial intelligence is an integral part of our transformation strategy.We are growing and constantly looking for new ways to improve our customer service and developing new sales channels using New Distribution Capability technology.
“We believe that fast developing digital tools will greatly benefit our customers. After the initial stage, Finnair is looking to find a home for Finn in other social media platforms such as WeChat in China.”